Frequently Asked Questions
Accepting Payments Online
- Do I need a Credit Card Merchant Account?
- What Credit Card Payment Gateways does the software Use?
- What if I already have an online Payment Gateway Account?
- What other Payment Options Can I accept?
Hosting & Email
- Can I host my software with company XYZ?
- How many email accounts can I have on my account?
- Does my account include email?
- Tell me about your data centre and data back up?
Your Account
- Can I cancel anytime?
- If my needs expand, can I upgrade my package in the future?
- Can I downgrade my account?
- Can I pay my account by cheque?
- Who owns my website?
- Can I transfer my account to another company / person
Your Product Catalogue
- How many products can I have in my product catalogue?
- How many product Categories can I have?
- How many Product Images can I have?
- Can I mark products as out of stock?
- What about special holidays like Valentines Day, Christmas, Mother’s Day?
Site Design & Setup
- Do you design my site?
- Can I design my own site?
- Can I transfer all my data from an existing store or spreadsheet into my new store?
Managing Your Website
- Do I need to download any software?
- Do I have to know HTML?
- Is there a limit to the number of additional pages I can add?
- What software do I use to manage my website?
Managing and Promoting Orders
- How will I know when I get an Order?
- What Sort of Reports and Statistics Do I get on my website?
- Can I track my affiliates?
General Questions


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