We often receive questions about email deliverability and why some of your website's order emails might end up in spam or not be received at all. There are a few reasons for this, but don't worry, we have some solutions to help improve the situation.
Updating Your SPF Record
Your website's domain has something called an SPF record, which is like a piece of code. It tells other mail servers which servers and websites are allowed to send emails on behalf of your domain. Some email providers like gMail and Outlook have become stricter about emails without a valid SPF record or if the data in the record is incorrect.
The solution is simple: just get your SPF record checked and updated if needed. You can reach out to our support team, and they'll take care of it for you.
Using Gmail, Hotmail, etc., as Your Primary Email Address
If your main email address is from services like Gmail or Hotmail, it could cause deliverability issues. Sometimes, malicious people can pretend to send emails from these accounts, deceiving recipients into thinking it's from a trustworthy source. This is called email spoofing, and it might lead to your emails being marked as spam or not reaching the recipient at all.
To fix this, we suggest using an email address associated with your own domain (like [email@example.com]) as your primary email. This simple step reduces the chances of email spoofing and helps your emails avoid spam filters.
If you have any questions or need help making these changes, don't hesitate to contact our support team. We're here to make sure your emails are delivered safely and reliably.
Let's ensure your emails reach their destination smoothly!