Did you know that Reviews by real customers are PROVEN to drive more sales for florists? Recent research suggests that 92% of consumers read reviews online before buying and 60% of consumers will trust a site based on a high Google review above 4 stars.
There are many types of Reviews & places to submit reviews. and it’s hard to know which is best. So we have done the research for you and have whipped up a quick guide to the different types of reviews which you should aim for!
There are three common types of Reviews:
Each different type of review system has a different impact and is seen by customers at a different part of the sales process. However, Google is probably the most important review type for you to focus your attention on for impact for your business.
There are a couple of different types of reviews and ratings from Google. The most common is for your Google Business Listing to have a Star review.
For local search IE a search result looking for a florist in an area the Google Star Reviews are show under the Google Maps.
The second type is the Google Customer Reviews where Google sends a request to the customer to review the purchase.
The Google ranking is shown on the webpage as a widget like below.
These really do increase the sales conversion rates, however you need at least 150 reviews before the widget will be shown and for a small florist that can take a long time!
You’ve probably seen these type of reviews, this is where the website software itself allows people to self review. Amazon is a prime example of the power of reviews, virtually every product on the website has reviews from various people.
On site reviews are generally for a specific product not the overall site / service as a whole.
There are a few really well known companies that provide review services:
Just to name a few.
Most of these cost to be a part of the and the cost can be a big factor for any small businesses. It's certainly not a bad idea to encourage people to leave good reviews on any of these sites but your priority should be Google!
The third party review engines generally have their own widgets to allow the rankings for your site to be used on the site as well, which again has a fantastic impact on your sales conversion rates.
So what’s the best approach for reviews for your website?
This will depend entirely on the size of your business and how many orders you take.
First of think of this, only about 5 – 6% percent of customers bother writing reviews so if you get 100 orders a week that means you can really only expect about 5 – 6 reviews a week.
If you are medium to large online florist then I would definitely recommend that your set up Google Customer Reviews however it will take some time for the reviews to actually show on your website.
If we use the 5% rule of people leaving reviews and you get 100 orders a week it’s going to take 30 weeks to show your Google Badge review!
If however you are a smaller florist then I would recommend you implement Google Business Reviews and ask your customers to do give you a review.