Manual orders through your dashboard

For many florists a large number of their orders come through via telephone. Traditionally these orders have been jotted down on pieces of paper along with all the details.

Often details are lost and the order then has to be re-entered somewhere else. That is why the Premium & Innovater Packages of Flower Store In a Box integrates with a Manual Order Management System.

The Telephone Ordering System is a highly professional interface integrated with your existing website dashboard

  • Simple One Page Ordering for Telephone Orders
  • Customer Lookup so you don't have to re-enter repeat customer's details
  • Generic orders can be created as well as orders of products from your website
  • Review the status of customers orders
  • Update, edit and delete regular orders for customers

The Manual Order dashboard integrates fully with your existing business rules of your website so that your payment gateway etc are all fully working.

The manual order interface has been totally rebuilt to make it easier to use and more tablet friendly as well!  We have removed the cut off times and suburb restrictions for the manual orders so you can choose to enter orders that you might not normally allow on your website.

In Store / Delivery

In Store Pickup

If you choose the In Store Pickup the screen will remove all the delivery address information and just ask for customer name and customer pickup name / phone number.

It also integrates with the pickup time options and these are based on your new pickup date and times.

Choose Pickup Time

This activates when you choose the pickup date

Delivery & Delivery Costs

When you choose delivery and enter the address the software will automatically calculate the delivery cost for you.

You also have the option of choosing delivery times the same as your website and you can have internal only delivery costs as well.

You can also overwrite the delivery cost if you need to charge something totally custom for a specific order!

Also integrates with weekend or date surcharges

Products

You can now search for a product by name and view all your product categories in on easy spot. When you search for a product the results will be show on the screen as you type.

Adding a generic product

You can create a generic product for example if someone calls in and wants $100 of florist choice flowers!

Customers

Searching for existing customers is easy or you can add a new customer as you create the order.

For existing customers you are also able to quickly view their past orders all in one spot.

The software integrates with credit notes for customers and will also calculate members discounts as well.

Payments

You can choose to enter the credit card and use your payment gateway on the website or accept payment in store by card or cash and still process the order!

The delivery address can be further configured with:

  • Suite
  • Recipient type for Hospitals, Schools and Hotels
  • Address Type
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