Flower Store in a box is releasing an incredible update for the most advanced ordering workflow management specifically for florists.
The workflow has been designed for both small and large florists from single workshops all the way up to florists with multiple retail locations and lots of staff. The workflow has significant configuration options so you can make it suit almost any size of business.
This is a very significant update to the dashboard that we have spent a considerable effort creating to provide all florists with a highly details and professional business tool.
Manage the entire workflow of an order from sale to doorstop in the dashboard
Multi user logins including store logins, florist & driver logins
Ability to allocate orders to Florists or Store Location
Ability to allocate orders to Drivers / Couriers:
Integrated with SMS & Email Notification as the order is progressed:
Driver & Florist SMS Notifications when an order is allocated to them
View product descriptions / orders when the order is being made
Special Mobile / Tablet Screens for florists and drivers
New user logins for:
Ability to create extensive notes and tracking of an order:
New order management statuses including “Problem Orders”:
There are two types of workflow options you can choose from:
Where you have multiple stores or florists that fulfill the orders and you want to allocate the order to a person or store. The Workflow would look like:
Where you are a smaller store and just want to manage the workflow with only one login.
The workflow would look like:
The main difference between the two options is in the advanced version you can set who makes the order and you can choose drivers.
You may choose to have a hybrid version of the two where you have only one florist that “makes the orders” but you might have multiple drivers or use the driver list as driver runs IE:
The new workflow will allows your business to manage the entire ordering, making and delivery process electronically and if used correctly provides visibility on where in the process each order is at any one time.
The workflow and customer notifications provide an easy to use way of keeping the customer informed at each step of the process. This can reduce the phone calls asking “has my order been delivered” and can create better customer retention.
The new workflow will be added to all customers currently paying $99.95 a month immediately, if you are on a legacy or starter payment plan ($49.95 a month) you will need to upgrade to the $99.95 monthly fee.
Whilst the new workflow can be used immediately we do advise that you follow our guide on Getting Started to make the most out of the new software.
We will also be offering paid consulting on setting up the workflow for the Advanced Stores. Included support for the new workflow module will be limited to the use of the modules rather than the advanced setup as this constitutes business process consulting.
New customers will be shown how to use the “Simple” version of the workflow and offered paid “Advanced” setup.
However in all of that you can set up the “Advanced” workflow yourself and configure it to your own business yourself.